Advanced communications are very important to small businesses, regardless of their size. Whether a business owner is operating a business from a bricks-and-mortar retail location or even out of their home, there are many cool virtual phone system features that will keep them connected.
Information Hotlines
Information hotlines are unique in that they can provide consumers with all of the information they need, 24 hours a day, without requiring the presence of an actual employee. In short, the telephone number associated with the information hotline rings through to a recording automatically. There is a friendly greeting, a thank you, and a list of options from which callers can select. These callers can choose to hear more about any product or service they choose by simply pressing a button, and if they would like to speak to an actual company representative, there is also an option to do just that. This feature comes as a part of many virtual phone system packages.
Call Capture
The telephone is a great way for businesses to generate new customers. By placing calls and making consumers aware that their products and services exist, these companies are able to make their brands known and increase their overall presence. Of course, cold calling can certainly be a tedious process; these days, there are even legal repercussions for calling people who have placed their names on do-not-call registries. With
Dorman key fob programmer nissan , business owners can accurately and easily record the telephone numbers of every call that comes into their businesses or information hotlines and then return these calls legally, without fear of consequence.
Call Forwarding
When it is important for business owners and employees to take their office telephone numbers or extensions with them when they must step away from the place of business, there is no better virtual phone system feature than call forwarding. With call forwarding, it is easy to change the termination point of every incoming telephone call. This basically means that the telephone number itself becomes mobile, as it can easily be moved between the office phone, the employee's cell phone, and even their home phone if the situation calls for it. All of this can be accomplished with the help of a simple-to-use desktop interface.
Online Fax
Staying connected via fax is very important in many situations; it is a great way to transfer documents easily, without having to wait for the postal mail or a hand delivery. However, standing at a fax machine can certainly dampen productivity, especially when several employees are all waiting for their chance to send or pick up their documents. With a virtual phone system, the same easy-to-use interface that allows business owners to set up call forwarding and maintain other system features can be used to send and receive fax online. Everything is available right on the screen, and employees who need hard copies of documents can simply print them out.
A virtual phone system is truly packed with features that small businesses should never do without. From being able to provide potential customers with information 24 hours a day to providing employees with instant faxing solutions right from their computer desktops, these systems are investments that every business owner should make.